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Technical support, warranty and RMA

Support for the hardware
you actually shipped.

Surfytech Electronics provides product support, warranty handling and RMA requests, plus firmware and datasheet downloads. Tickets go to engineers rather than a generic queue.

Open a support ticket See what is covered
  • Warranty and RMA
  • Firmware and datasheets
  • Engineers, not a queue
Overview

Support is worth little
if it is a black box.

Reliable 24/7 IT Support to Keep Your Business Running Smoothly.

Worth being straight about it. A ticket that disappears into a queue and returns a canned reply is not support. Engineers who worked on the design stay involved, and you are told what is happening and when.
  • 01
    Engineers, not a queue

    Tickets reach people who worked on the design rather than a first-line script.

  • 02
    Warranty handled clearly

    Warranty status, claims and RMA processed with the process explained up front.

  • 03
    Files you can find

    Firmware, datasheets and design documentation available to download directly.

  • 04
    You are told the position

    Status updates while a case is open, so you are not left guessing.

Frequently asked questions

Good questions.
Clear starting points.

What teams usually ask before starting a support engagement.

Ask about your requirements
How do I open a support ticket?

Use the contact form and describe the product, the problem and when it started. Include the board or batch reference if you have it, as it speeds up diagnosis.

What does warranty cover?

Warranty terms depend on the product and the order. Contact us with your order or serial reference and we will confirm exactly what applies to your unit.

How do I request an RMA?

Contact us first with the fault description and your purchase reference. We will confirm the RMA is appropriate and provide the steps and shipping details.

Where do I download firmware and datasheets?

Firmware images and component datasheets are available for download on this page, organised by product.

My design is not a Surfytech product. Can you still help?

We can often help with a hardware or firmware issue, though we will be honest about where our responsibility ends.

What if the problem is urgent?

Say so in the message and mark it urgent. Urgent cases are triaged ahead of routine tickets, and we will tell you if we cannot meet the timing you need.

Start your project

Let’s plan the right
next step for you.

Have a project, a workflow to improve or a system that needs a fresh start? Tell us what you want to achieve and we will tell you honestly what it would take.

Get a free consultation Call +91 88821 12317

No complete specification needed. A clear business goal is a great place to start.

What happens next?

  1. Share your goals, users and current challenges.
  2. Discuss essential features, integrations and constraints.
  3. Agree a practical next step and the scope for a proposal.
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